A.I.M. CONSULTING Ltd

Medical Device Supplier Research


CASE STUDY – MEDICAL DEVICE SUPPLIER RESEARCH FOR NHS PaSA NPEP

Background

The National Health Service (NHS) Procurement eEnablement Programme (NPEP) was a three year programme that aimed to put the key enablers into place in the NHS and its supply network for the effective adoption of eEnablement technologies. NPEP was led by the Purchasing and Supply Agency (PaSA) NHS Procurement eEnablement Delivery Group (NPEDG), established in September 2006 by the NHS procurement community. NPEDG’s remit was to drive forward the adoption of eEnablement technologies in NHS commercial and procurement processes.

Since the mid-1990s progress had been made in the NHS to deploy eCommerce processes, standards and information technology (“eEnablement”) systems, but the deployment was fragmented. NPEP was one of a number of programmes focussed on addressing this fragmentation.

Business issue

The NHS Procurement eEnablement Delivery Group (NPEDG) recognised that historically work of such change programmes had been focused internally to the NHS. But to ensure that its supplier community saw the programme of work as valid NPEDG needed to understand their “order to cash” business processes.

The model will establish a range of business process steps that will provide the basis for further work and reporting and that the supplier community can identify with, understand and consider valid

Selection

A.I.M. Consulting Ltd’s Janice Kite was selected to undertake this assignment based on her knowledge of the healthcare sector and experience gained in the 12 years with Johnson & Johnson Medical Ltd and as their UK eBusiness Manager deploying eEnablement technologies.

Detail

The assignment was to undertake research with key NHS medical device suppliers to understand their “order to cash” business processes with a view to producing a generic high level model that could be used by The NHS Procurement eEnablement Delivery Group (NPEDG) as the basis for further work and that the supplier community can identify with, understand and consider valid. This assignment was successfully concluded in November 2008 and led to a two further assignments:

1. To research NHS medical device suppliers processes related to “sourcing” enquiries from the NHS, e.g. Request For Quote (RFQs), Pre-Qualification Questionnaires (PQQs) and Tenders, again with a view to producing a generic high level model that will add to the base of knowledge for the NHS Procurement eEnablement Programme. This assignment was successfully concluded in April 2009.

2. To develop a Supplier Questionnaire to establish an organisations interoperability Readiness, specific to GS1 Standards. The questionnaire was to be sent to suppliers to the NHS and related to one of NPEP’s Objectives (i.e. to establish interoperability between procurement and supply businesses across the NHS supply network) AND NPEP Work Stream 4. Stakeholder Engagement (which was about achieving awareness, understanding and commitment from stakeholders across the NHS supply network to invest in and implement eEnablement technologies, use the NHS procurement data and business message standards and establish interoperability between processes…). A draft supplier questionnaire was developed (September 2009).

Benefits
NHS PaSA was decommissioned in 2009/2010. The NPEDG and the NPEP was transferred to the Department of Health (DH Procurement, Investment & Commercial Directorate (PICD)), it remains to be seen what will transpire for NPEDG and NPEP and if benefits will be realised!

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